Order Cancellation Rights
You are entitled to cancel your order within 1 (one) working day without giving any reason for doing so.
The deadline for cancelling an order is 14 (fourteen) days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered - unless you have ordered a personalised product / item. Then no cancellation or refund will be processed.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email email@example.com or phoning +27 044 868 0221.
Our policy lasts 14 (fourteen) days. If 14 (fourteen) days have gone by since your purchase, unfortunately no refund or exchange will be offered.
Items that have been personalized with a client's details or name can unfortunately not be refunded or exchanged.
To be eligible for a return, your garment product must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift vouchers / cards
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any faulty item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will provided to you by an online gift voucher to the same amount as per your returned item(s).
Late or missing refunds (if applicable)
Please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Loka Boutique (Pty) Ltd
22 Muller Street, Bethlehem, Free State, South Africa, 9701